Romany Said

Romany Said

Senior IT Support & Endpoint Specialist

Microsoft 365 · Intune & Autopilot · Automation · Applied AI

Greater Boston, MA

Six years supporting enterprise users in Microsoft environments: managing endpoints, securing access and automating repeat work. I also design and run AI systems that real businesses use every day.

Open to

romanygsaid@gmail.com

Impact

7,000+ Users supported as the Tier II–III escalation point, across five countries
Hours → min Root-caused a recurring Windows 11 Hello PIN failure and built a remote script fix the whole team adopted — hundreds of users restored
100+ Laptops and desktops imaged, configured and deployed, with asset records kept current
190+ Calls answered by the AI voice receptionist I designed and run for paying clinics

Core skills

Endpoint & cloud

Windows 11 & macOS · Intune & Autopilot · Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) · ManageEngine Endpoint Central · ServiceNow & Jira

Identity & security

Entra ID & hybrid Active Directory · MFA & least-privilege access · CrowdStrike agent deployment & scans · Patch management · Onboarding & offboarding

Automation & AI

PowerShell (AI-assisted) · Microsoft Copilot · Claude · ChatGPT · Gemini · Azure AI services

Systems I've built

  1. AI voice receptionist · Healthcare

    Answers patient calls and passes each request to clinic staff. Runs on Azure for paying clinics under a signed HIPAA BAA, with role-based access, audit logging and weekly vulnerability scans.

  2. Restaurant ordering platform

    Online and AI phone ordering for local restaurants, with staff dashboards, printer setup and a built-in training guide.

  3. Church management platform

    Volunteer project, live for a Boston church: member and family records, attendance, QR self check-in and group messaging.

  4. AI Tier-1 help desk · Prototype

    Answers common IT questions and walks users through fixes step by step. Demonstrated to an IT team.

Every system ships with guided tours and a built-in help assistant. I design and build with AI tools (Claude Code, Copilot, Gemini), then test and validate every release myself.

Certifications & training